Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (41)8.686%
- Registration, RSVP, and ticketing (42)8.686%
- Event analytics (42)8.181%
- Email marketing (43)7.878%
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
February 23, 2024
Great management tool!
Score 10 out of 10
Vetted Review
Verified User
We use Cvent Event Management for all of our events (in-person, hybrid, and virtual). The tool has provided us with across the board branding, we are able to pull critical analytical data for promotion and commercial purposes. It has provided our organization with the ability to compete competitively in the market.
- Data collection
- Data Analytics
- Attendee Experience
- Areas of improvement would be greater connectivity on new Cvent products to existing products.
- More opportunities on online learning of the tool instead of once a year at the annual conference.
October 12, 2023
Wealth of Knowledge
We use it for event management, registration, surveys, mobile app, and emarketing and publications for our company.
- Registration is very easy with the drag and drop features in flex
- New Surveys are so much easier than the older version. Drap and drop features here as well.
- Socail tables, now diagramming and seating is seamless
- Commiunity information should be available under the new look/experience of Cvent.
- The administration courses should be broken down to simplify learning.
- QR codes should be implemented in the new surveys.
Cvent Event Management is used in our entire event lifecycle. We use Cvent Event Management emails and website to market events and invite attendees. Event registration is processed using Cvent Event Management. In addition, we use the Attendee Hub to stream virtual and hybrid conferences to our attendees. We also use premium surveys to collect attendee feedback following the events.
- Professional looking software which helps our events level up and attract more attendees.
- The website is a valuable tool to provide all conference details to attendees.
- The reporting feature is very useful and helps us generate custom reports including attendee reports, financial reports, and many more.
- There is a bit of a learning curve which poses as a potential barrier to some users.
- I would like to see more ability to customize widgets and graphics.
July 24, 2023
Event management made easy!
We use Cvent to create event websites and manage our meetings throughout the year. It makes it easier for our event coordinators to register attendees and their guests. Our attendees have a much better experience of being able to register from our website any time they are free.
- Creates a beautiful website in minutes that is aligned with our branding.
- Organizes the hotel and travel information for attendees.
- Quick email communication to our attendees through Cvent.
- Making it easier to make changes after the event goes live.
The Cvent Event Management tool is being used across the whole organization to help set up virtual and in-person events with employees and clients all over the world. It's a powerful tool to maintain a clear record of who has registered for an event and who hasn't, allowing us to get clear reports for marketing use. So far, the only issues we are having are because our account is so big and we handle so many events at the same time (50+ per month), creating hundred of reports every months and importing as many contact groups (with thousands of contacts), documents and images, that it's looking a bit cluttered on the backend. Reports can be mass deleted, but documents, images and contact groups must be deleted one by one. Contacts, on the other hand, cannot be removed, even if they are no longer valid, so we need to merge the outdated contacts with each other to "delete" them
- Send invitation to huge amounts of people
- Making reports for easy access to the data
- Allow integration with virtual platforms such as On24, Zoom and MS Teams
- Session emails can't have multiple customized headers and footers
- Widgets can't be easily duplicated across several emails
- Some functions enabled for website design are not enabled for email design
- Virtual session links cannot be imported
January 25, 2023
Review of Cvent Event Management
My company uses Cvent to offer online registration for live, virtual and hybrid events.
- Online Registration
- Reporting
- Marketing of Event
- Emails to potential and registered attendees
- Would like a better way to view Speaker Resource Center uploads.
- Would like more flexibility in design of website and emails
January 24, 2023
Cvent Review
I use Cvent Event Management to build and create conferences for professional development. I just learned how to set up the speaker website and have really enjoyed exploring all that it has to offer. The registration process is easy for attendees as well as in the back end. One thing I hope will improve would be the badges and certificates designer it is very hard to create them in this way, I prefer the way it is to design emails.
- Integrations
- Collecting data
- Registrations
- Needs to be a little easier to find your way around
- Step by step navigation
- Easier to follow
- Badges and Certificates designer
December 19, 2022
Cvent Offers Full Service Meetings Management Tool
We use Cvent Event Management to handle Boston Scientific's Strategic Meetings Management Program. We collect data on most meetings & events held at the company through Cvent. This allows us to collect multiple data points within Cvent in order to determine the amount of spend for meetings as well as who is holding them and when. We also use Cvent Event Management to collect meeting registration information.
- Meeting Registration
- Meeting Websites
- Reporting
- Don't promote products years before they are truly ready for release
- Don't release new products until they are bug free and in parody with old versions
- Better communicate changes to your clients
- Integrations
April 12, 2022
Phenomenal Customer Support
We currently use Cvent to design websites for events and conferences hosted by my organization, as well as for clients hosting in our event space. We mostly use this in-house for our department since we are new users, but intend to one day use it more for the latter mentioned reason.
- They have an incredible customer service database.
- The website build is fairly user-friendly.
- There are quite a few reporting options that are very useful.
- The process of using the conference builder takes a minute to learn.
- It can be costly for smaller organizations.
November 16, 2021
CVENT helps improve experience and efficiency
We are working to implement [Cvent Event Management] to support registration, enrollment, payment, and participation for both virtual and in-person events in our company.
- Integrations
- Consolidation of platforms
- Lots of configurable options
- A la carte pricing
- Onboarding/training
November 09, 2021
Cvent for Higher Ed
Helps manage events across multiple schools and units.
- event management
- attendee information gathering
- emails and communications
- integration with Advance
- integration with event guest list and Salesforce
The Cvent Event Management is my company's current tool for the Client Support Services Department across all North American territories (4 - including Western, Central, Mid-Atlantic, and Eastern). This tool is being used by 3 super users who help train and guide other users on our team. In total, we have 10 users on our team and 2 support staff who know the system. The Cvent Event Management gives us ways to connect with clients, track their interest in events, collect and reconcile payment for events, and there are many stylistic tools available for the "look and feel" of an event. My company hosts between 150-300 events each year, ranging from 25-person professional learning opportunities (think "workshops") to 700-to-800-person multi-day conferences. All of these events are managed through the Cvent Event Management. Our marketing department designs the annual theme, color scheme, and marketing components for each of our event types. Our improvement services and professional learning staff craft the event descriptions. These parts and pieces are easily uploaded and useable in the Cvent Event Management right away. It is easy to create a template event, a template event email or session message, and to upload and utilize very targeted registrant lists to connect with clients and potential clients. There are fantastic reporting functions that serve all arenas, including transactions, participation, registration, attendance, and trending event types. Overall, it is easy to use, easy to learn, and can be leveraged to communicate effectively with external sources.
- Tracking the client journey from invitation through participation and payment.
- Accepts, tracks, and reports on transactions.
- Has flexible and attractive event design features.
- Offers standard and customizable reporting.
- Gives ways to communicate effectively with a few, some, or all of invited, attended, or canceled event pools.
- Connecting a contact record to Activity History or Transaction History results in a report instead of going directly to a list screen. It's difficult to transition from the report back to the original query.
- Marking participants is a challenge as the participation function is not up-front.
- It is difficult to track email addresses of people who have chosen to opt-out versus emails that have bounced and been automatically marked as opted-out.
May 26, 2021
Powerful and feature packed event management software with customer service that is second to none!
We use Cvent Event Management to manage all our registrations for our public education programs. It is being used by our teams in APAC and North America (HQ). It helps us seamlessly manage registrations, receive, invoice and track payments in conjunction with Stripe.
- Payment management - seamlessly integrates with our Stripe accounts
- Registrations - collect participant information, payments, detailed reports for finance
- Event Management - I like using the very convenient Cvent Event Management function for Supplier venue RFPs
- Website and Email templates - Makes the creation of great looking websites and emails easy
- Payments - Cvent Event Management is incapable of having more than one currency account active for an event. This would be useful as we have multiple currency accounts and our participants are from all over the world.
- More intuitive reports or reports that capture all possible details from an event. As it is, I have to create more than 1 report if I need it to display certain types of information from a participant registration.
- Integration with Netsuite and Hubspot is difficult to set up.
May 13, 2021
Cvent Event Management Review
Score 7 out of 10
Vetted Review
Verified User
Cvent has been a great attendee management tool for several of our larger learning management programs—the platform streamlines our registration and payment processes, builds in account security, and interfaces with an easy registration process for trainees. Separate events for private, public, and virtual training.Good for scheduling.
- The platform is user-friendly. Without much training or experience, you can easily figure out how to create registration sites, set up reports, and manage meeting requests. The celebrity and community forum is very useful.
- Cvent is able to manage events from end to end—from RFPs and budgeting to event registration and feedback surveys.
- Cvent does a good job keeping up with the updated technology. They are constantly updating their system based on feedback they've received (enhancement requests) or industry changes.
- The community forum and customer service team are very responsive. Get instant feedback.
- Reporting user
- Data reporting must be improved. It's quite unknowing.
- Some of the newer product integrations are still a little clunky.
- Custom data transferring between events tool.
- Dashboards are usefull
Cvent Event Management is being used by my organization to create registration pages, manage different types of registrations (within the same event), and track attendance for various in-person events. It is being used primarily by the marketing department, but as the marketing department is in charge of in-person external events, the entire company makes use of it through them. It addresses the business problem of conveniently being able to collect and analyze registrant and attendee information for in-person events.
- Cvent Event Management makes things easy for our customers, in terms of registering for an event, modifying their registration, and checking in at the event to attend.
- Cvent Event Management allows for the export of registrant and attendee data.
- Cvent Event Management allows for integration with other tools like HubSpot and CrowdCompass.
- Cvent Event Management does not have the best user interface, and has a noticeable learning curve.
- While one can download registrant and attendee data from Cvent Event Management, the report/data export tool is overly complicated compared to data exports from HubSpot or Qualtrics.
- Setting up a new event can be a bit difficult, due to the user interface, and is more time consuming than it otherwise could be
- In my experience, their customer service has not been particularly good. More often than not, when seeking help for technical issues, I've been left on hold for upwards of an hour at a time, and that has happened multiple times.
April 14, 2021
All-in-One Tool for Complex Events
We use Cvent Event Management and the Cvent Attendee Hub in the conference department. It allows us to plan complex events, from governance meetings to statewide conferences. The challenges for us in particular were our complex registration paths and payment methods, such as group registrations with group payment + individual guests, or gating registration based on a membership status check with an integration to a third-party database. For the virtual events, which we pivoted to due to the pandemic, the challenge was to have a platform that was as simple as possible--a one-stop shop for the attendees.
- Flexible website design with branding capabilities
- Robust registration that allows for complexity
- Seamless integration between the event info for the website and for the virtual event platform
- Readily available customer service
- Steep learning curve--everything in one place means a lot of tools to learn at once
- Some of the satellites tool, such as the Exhibitor Management Tool and Speaker Resource Center are small, standalone websites that need to be designed separately from the main event website--there was some repeated work to make it all look coherent.
- All-in-one tool is super practical but it does mean that Cvent is often behind on features compared to the best in class companies that only do one thing but do it better.
April 13, 2021
2021 Cvent Review
We use Cvent's Event Management for managing our yearly internal conference. It's primarily used by me in our department, but reports are able to be access by non-Cvent users, which increases visibility into the event management process. It has tremendously streamlined our registration, mobile app, and onsite check-in/badge printing - and this year, we're planning to work with a few integrations that will allow us to fold travel and hotel stays into the process as well, giving us more consolidation of relevant information.
- Session organization.
- Mobile app integration.
- Attendee track personalization.
- UI is lacking.
- Learning curve.
- Pricing.
July 29, 2020
Easy to use!
We utilized Cvent Event Management for our large annual department meeting/event.
- The platform is extremely user friendly; there is a very minimal learning curve.
- The platform is intuitive and integrated making event management easy.
- I haven't really found any missing functionality thus far in my experience.
July 20, 2020
Cvent for DMOs
My organization uses Cvent Event Management as a portal to both promote our city and its venues as well as to communicate with event planners.
- Cvent allows planners to discover cities and/or venues they may not have otherwise considered.
- Cvent has continued working to integrate both DMOs and venues in the RFP distribution process.
- Launched the RFP Showcase which allows DMOs and Venues to respond to RFPs they may be a fit for but were not selected to receive.
- There is an awful lot of clicking in Cvent. A more streamlined system would not be a bad thing.
- Cvent was definitely designed for hotels and not DMOs. There are several features in the program that are not relevant to entities promoting an entire location over a specific venue.
We use Cvent to provide registration for five our organization's events annually. Cvent collects our attendee's information and payments leading up to the events.
- Thorough question visibility logic
- Fast customer service if I have a question
- Thorough reporting
- Flexibility on an account level to fit our unique organization needs
- Pushing back product release dates, which affects our organization's event deadlines
May 06, 2020
Attendee Management Made Easy
Score 10 out of 10
Vetted Review
Verified User
Our operations team, which is comprised of meeting managers, uses Cvent Event Management. We specialize in Pharmaceutical Meetings which have many elements to juggle. Cvent Event Management allows for everything to be in one place and easily accessible to attendees as well as planners. We can send invitations, track hotel room nights, track flights, manage attendees, and more!
- Registration Options - There are many ways to guide attendees down certain registration paths.
- Registration Design - You can customize each and every detail on the registration website to your liking.
- Reports - With our clients, reporting is very important and there are many reports to choose from as well as custom reports that can be created.
- Learning Curve - It has a lot of offer, so it does take a lot of training and practice to really understand.
April 13, 2020
We love Cvent
We use it to build websites for our events, collect registration data and provide reports. We also use it to pull information into CrowdCompass so we can produce mobile apps for some events. It is used by our group travel department. It is a one stop shop for our registration processes.
- The new Flex registration has revolutionized the websites we are able to produce for our clients.
- The ability to connect to GDS systems and pull in registrants directly is wonderful when it comes to pulling arrival and departure manifests.
- It is a straightforward tool that makes daily life easier in the event industry.
- Nothing that I can think of at this moment.
March 17, 2020
Cvent is awesome
It is being used by our whole organization for event management, abstract management, mobile app, and onsite registration. We have a team of at least 10 people using it at one time for different things. We all play a part in event set up, registrations, abstracts, mobile app, etc. It's nice that you can have as many users as you need.
- On-site registration
- Event management
- Mobile App
- Abstract management
- Reimbursement of payments being set up autimatically
- More training on email set up
March 09, 2020
Good for big operations!
Score 6 out of 10
Vetted Review
Verified User
Cvent Event Management is being used by specific departments to help with all events needs, mostly in the form of temporary event website + registration engine. We also use it for advertising & communication via email. It is an all-in-one solution, which has its advantages (convenience, homogeneous data), but also some inconveniences (limited design capabilities).
- Registration
- Event Website
- Website Design
- Accessibility / UX
August 16, 2019
Feature rich but with a learning curve
Score 8 out of 10
Vetted Review
Verified User
We use Cvent to create registration websites for all of our events
- Create event registration websites fast
- Very responsive tech support
- Feature-rich
- Not user-friendly
- Steep learning curve
- Flex events are lacking in features